Refund And Returns Policy

Thank you for choosing Sky Edge TV. We strive to provide excellent service and customer satisfaction. Please review our Return and Refund Policy below:

Refund Eligibility

As Sky Edge TV provides a digital IPTV service, refunds are generally not offered once an order has been successfully activated or delivered. However, we will consider refunds under the following circumstances:

  1. Service Not Delivered: If you have not received your activation details within the promised timeframe.
  2. Technical Issues: If the service fails to work due to technical issues on our end that we cannot resolve.
  3. Unauthorised Purchase: If the purchase was made without your authorisation, we require proof of unauthorised payment for processing refunds.

Conditions for Refunds

  • Refunds will NOT be granted for issues related to user error, such as:
    • Incorrect device configuration.
    • Using an unsupported device.
    • Poor internet connection or user-side network issues.
  • Refund requests must be submitted within 7-50days of the purchase date.

How to Request a Refund

To request a refund, please contact us via:

When submitting a refund request, include:

  1. Your order ID or purchase details.
  2. A description of the issue with applicable screenshots or error messages (if available).

Refund Processing

  • Approved refunds will be processed using the original payment method.
  • It may take 24 -48 HR business days for the refund to appear in your account.

Cancellations

  • You can cancel your subscription at any time before activation for a full refund.
  • Once the service has been activated and delivered, cancellations will not be eligible for a refund.

If you have any questions or concerns about our refund policy, reach out to us: